Privacy Statement
Switchly is an independent New Zealand broadband comparison and mobile lead introduction service. We are not an internet or mobile network provider.
What we collect
The address you select, the broadband availability result shown to you, your current provider and situation, and — if you choose to continue — your first name and mobile number.
How we use it
With your consent, we share your name, mobile number, address and availability details with our partner Powermarketing Ltd so a specialist can call or text you about broadband options for that address.
Our partners
- Powermarketing Ltd
Mobile callback requests
For a mobile request, we collect your number of mobiles, your answer about broadband bundling, first name, mobile number and consent record. Mobile requests do not require an address or email. Your current provider is not currently requested.
By submitting Get My Mobile Options, you agree to the callback and to sharing your name and mobile number with Powermarketing Ltd for a specialist to contact you about One NZ mobile options by phone or text. Broadband bundling is included only if you explicitly answer Yes to being interested. Not sure does not grant broadband contact permission. We do not create a second broadband referral from this answer. This is not a confirmed appointment or a guarantee of partner availability. Browsing public plan examples alone does not send a referral. We retain your exact disclosure and its version when submitted.
Screening and measurement
We use automated checks, including TypeSafe, to help detect invalid or test submissions. Your first name and mobile number may be sent for these checks; broadband checks can also include your address. We record screening results, retries, consent and partner delivery results. We also retain advertising click identifiers, campaign parameters and funnel events to measure where requests come from and whether the form works. Mobile browser session storage keeps an opaque session token so a retry does not create another request.
Google advertising and repeat-ad suppression
We use the Google advertising tag to measure advertising and, where Google can recognise your browser or device, to help avoid advertising broadband to you again after a valid broadband request. Google and other third-party advertising vendors use cookies and device identifiers based on past website visits to help determine which ads people see on Google and other websites.
Our acquired-broadband-lead audience uses the existing successful-lead conversion and a 90-day membership period. It is used to exclude recognised members from our broadband acquisition campaign, not to target them with more ads. This setup does not upload customer phone-number or email lists to Google. Matching is incomplete, so you may still see our ads. Audience membership is separate from Google's own data-retention practices.
You can manage personalised advertising in Google's My Ad Center and control cookies or device identifiers in your browser or device settings. Read more about how Google uses data from sites that use its services. Choosing not to use personalised advertising may also limit repeat-ad suppression.
Life-insurance enquiries
ROR Ltd, trading as Switchly, collects life-insurance enquiries separately from broadband and mobile leads. The intended adviser firm is Spire Advice Limited. We collect your first name, email, NZ mobile, consent wording, version and time, your reason for enquiring and attribution information. After contact, you may optionally provide background information to help an adviser prepare. These answers do not determine eligibility or call priority. Switchly is not a financial adviser and does not give financial advice.
When you confirm a booking, we share your contact details and enquiry reason with Delovan Saleh at Spire Advice Limited, using Calendly to arrange the appointment and send the calendar invitation and meeting link. We also use Zoho CRM to manage the enquiry and booking, and EZITXT to send appointment texts and record delivery status and your replies. Reply YES to acknowledge the appointment time or STOP to stop texts. A YES reply is separate from the calendar booking confirmation. Optional preparation answers are kept in our enquiry record; we do not send medical, smoking, income or free-text answers to advertising platforms. Contact privacy@switchly.co.nz for access, correction or deletion requests.
We keep our life-insurance enquiry and booking records, including appointment SMS delivery and reply records, for 12 months from when you submit the enquiry. We then delete or anonymise them. Spire Advice Limited manages any adviser-client records under its own privacy policy.
Life-funnel traffic quality and engagement
We record life-funnel page arrivals, advertising identifiers, campaign details, browser family, visible focused time and interaction counts to understand advertising quality and detect possible automation. These observations do not block enquiries or determine eligibility. We do not record the contents of unsubmitted fields, keystrokes, health answers or financial answers for this purpose. Detailed traffic-quality records are retained for 30 days, separately from saved enquiry records.
We use Google Analytics for controlled page and engagement measurement, and Google reCAPTCHA for automated-traffic risk assessment where configured. These services may process browser and device information and use cookies. Names, email addresses, phone numbers and optional preparation answers are not included in our analytics events. A risk score is not proof of identity. Google’s Privacy Policy and Terms of Service apply to reCAPTCHA.
Your rights
Under the Privacy Act 2020 you can ask to access or correct the information we hold, or ask us to stop contacting you. Email privacy@switchly.co.nz.
Contact
For privacy questions or requests, email privacy@switchly.co.nz. We may need to verify your identity before releasing or correcting personal information.